Last year, we heard a lot in the news about the Starbucks incident with the two Black men who were arrested for being in the café, while waiting for a friend. The issue? Being Black – and what this meant for the Starbucks employee who called the police. We then heard a lot about unconscious bias, …
Starbucks
The Systemic Nature of Bias
On Monday, Starbucks Canada closed their stores for Anti-Bias training, and I was on the radio again to speak about it; this time with Alan Neal at CBC Ottawa’s All in a Day. What strikes me the most about conversations regarding bias is that we tend to focus on behaviours and individuals. This …
Leadership, Starbucks, and ABC
We have seen some big decisions in the last week related to anti-bias and Diversity & Inclusion. Last week I wrote (a spoke on CBC Radio) about Starbucks’ anti-bias training held across the USA on Tuesday. On that same day, ABC (the TV network) made a bold statement of its own by cancelling …
Starbucks and Anti-Bias Training
Yesterday Starbucks closed most of its stores in the USA to provide anti-bias training for their staff. This was part of their response to the incident at one of their locations in Philadelphia where the police were called and two Black men were arrested as they waited for their friend. Starbucks …
Starbucks Anti-Bias Training – the tip of the iceberg
In the wake of last week’s events where two Black men were arrested for hanging around a Starbucks while waiting for a friend, Starbucks has announced it will be closing 8,000 stores in the USA to offer anti-bias training. That equals about 175,000 employees. When you do the math, that’s a fairly …
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